Talk to People, Not at Them

Shirin Niasati

Author

Shirin Niasati is a Product Owner and Website Developer at Persisca Technologies, specializing in digital solutions.

Years ago, the way to get attention was to be loud. Big brands would run big ads. They would shout on TV, on the radio, on billboards, and hope people listened. That was called mass marketing. It worked back then because people had fewer choices. Everyone watched the same few channels and read the same magazines.

But now? People have too many choices. Too many ads. Too many brands trying to grab their attention. So most people stop paying attention altogether. They skip the ad. They scroll past the post. They mute the noise.

If you're running a brand or business today, shouting louder won’t help. In fact, it will probably hurt you. People don’t want more noise. They want something real. They want something that feels like a two-way street, not a sales pitch.

So here’s the new way: talk to small groups. Build trust. Be human. That’s what building micro communities is all about.

Why the Old Way Isn’t Working Anymore

Mass marketing used to work because it was one of the only ways to reach people. But today:

People don’t trust big companies like they used to.
Ads are everywhere, and people are tired of them.
Everyone has their own little online world—different apps, different interests, different styles.
People want real stuff from real people.

Think about it: when was the last time you trusted a big ad? Probably not recently. But if a friend or someone you follow online talks about something, you're more likely to care. That’s the shift. It’s not about reaching everyone. It’s about reaching the right ones and being real with them.

What Is a Micro Community?

A micro community is a small group of people who care about the same thing. They talk to each other. They trust each other. It could be a Facebook group, a subreddit, a Discord channel, a group chat, or even people who follow a niche page on Instagram or TikTok.

The group doesn’t have to be huge. In fact, small is better. Because small means people can talk. And when people talk, they trust. And when they trust, they care. And when they care, they buy, stay, and tell their friends.

What Makes Micro Communities Work?

Here’s what matters:

People feel heard. In a small group, people talk and respond. They don’t feel like just another number.
There’s trust. No one’s trying to pull a fast one. The talk is honest.
Everyone shares a common vibe. Maybe it’s about health. Or tech. Or fashion. Or just the way they think. But there’s a shared feeling.
It’s not just about selling. It’s about talking, sharing, laughing, learning (yes, we said that one), and caring. People aren’t just wallets.

You’re not just building an audience. You’re building a little group of friends. And in business, friends buy from friends.

Real Brands Doing This Right

Let’s look at a few brands that are not shouting, but still winning:

Glossier started as a beauty blog. They built a tight-knit community by talking with their followers and using their ideas.
Notion grew fast thanks to their small, active user groups who made tutorials and shared tips with each other.
Gymshark built their fitness brand by teaming up with micro-influencers and building strong relationships, not just big ads.

None of these brands tried to blast out messages to everyone. They picked a small crowd and spoke directly to them. That crowd listened, cared, and told others.

How You Can Start Building Micro Communities

You don’t need millions of dollars. You just need to be real, show up, and listen. Here are steps that any business can take:

1. Pick a Niche You Care About

Don’t try to be for everyone. That never works. Pick a small group that cares about the same stuff you do. Maybe it’s small business owners. Maybe it’s runners. Maybe it’s local parents. Whoever it is, stay close to that group.

2. Use the Right Spaces

Go where these people hang out. That could be Instagram, TikTok, LinkedIn, Reddit, Discord, or even email newsletters. Be present. Not as a brand yelling, but as a person sharing.

3. Talk Like a Human

No buzzwords. No fake smiles. Just say what you mean. Share stories. Be honest. Ask questions. Thank people. When you mess up, say sorry.

4. Give, Don’t Grab

If you only show up when you want something—like a sale—people will ignore you. But if you give tips, show behind-the-scenes stuff, or even share a meme that makes people laugh, they’ll pay attention. Then, when you do mention a product, they’ll care.

5. Build Your Own Space

Once you get enough people who care, make a space just for them. That could be a private group, a newsletter, or a Slack channel. Keep it close, kind, and safe. People stay in places that feel good.

It Takes Time—but It’s Worth It

Mass marketing feels fast. You throw out a big ad and hope for the best. But it’s a gamble. Micro communities take more time. You need to show up often, stay honest, and build slowly.

But here’s the thing: they last longer. People in a strong community don’t leave fast. They stick around. They talk about you. They stand up for you. That kind of love can’t be bought with ads.

And once the group is strong, you won’t need to chase people anymore. They’ll come to you.

What This Means for Agencies and Brands

If you run a marketing agency or a brand, this isn’t just a nice idea—it’s a big shift. You need to help your clients talk to people, not at them. That means:

Thinking small, not big.
Helping brands show up in real places.
Writing like a human, not a billboard.
Building loyalty, not hype.
Making space for people to talk, not just watch.

Agencies that get this will win. The ones still doing “loud” ads for everyone will fade out.

What It All Comes Down To

Mass marketing is tired. People don’t care about big talk anymore. What they care about is real talk, honest brands, and small groups that feel safe and trusted.

You don’t need to shout. You just need to care.

And once you care, your brand grows—not because you pushed it, but because people pulled it in.

Talk to People, Not at Them